GoldenLux offer a FULL refund for items returned unused and undamaged within 7 days of the delivery date. You don’t even need to give us a reason. PLEASE NOTE: customised iPads and iPhones are not refundable as these are made to order – we can only exchange goods within 7 working days if item has not been used.
We DO NOT offer refunds on bespoke jobs featuring laser engraving (including on BlackBerrys) but we do offer an exchange if we receive the item within 7 days.
Any items for refund not received back within 7 days but still intact, unopened and not used GoldenLux will issue you with a credit note to the value of goods purchased.
Please feel free to contact us to discuss returns.